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Smart Retail Solutions

SEDC Utilities — POS & e-Payment Integration

POS terminals, mobile applications, and web portals integrated to enable electricity sales and institutional billing around the clock.

Year
2016
Division
Smart Retail Solutions
Focus areas
Digital Payments · Utilities · POS
Programme overview

Governance and delivery structure

Primus implemented a multi-channel payment system for the Sudanese Electrical Distribution Company (SEDC), combining POS devices, mobile apps, and secure web portals. The platform integrates directly with utility back-end systems to allow 24/7 prepaid and post-paid electricity payments for citizens and institutions, improving accessibility, uptime, and reconciliation accuracy.

Programme year

2016

Division

Smart Retail Solutions

Scope highlights

Digital Payments · Utilities · POS · e-Government · Billing · Energy · Sudan

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Delivery narrative

From challenge to measurable impact

Every stage blends design, integration, and operational assurance so that outcomes are observable and sustained beyond handover.

Challenge

Citizens and institutions required reliable, real-time channels to purchase electricity and pay bills securely at scale, without depending on physical offices or manual reconciliation.

Solution

Deployed a unified POS/mobile/portal network linked to utility back-ends through secure APIs. Added transaction monitoring, automated settlement, and SLA reporting to maintain continuous service and transparency.

Impact

Expanded payment accessibility across regions, shortened queues at service points, ensured faster reconciliation, and improved service reliability for utilities and end users.

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