Telecom KPI Improvement & Operational Support
Comprehensive operational support programme enhancing telecom SLA and KPI performance through structured incident handling, spares logistics, and preventive optimization.
Year
2023
Division
Digital Transformation Consultancy
Focus areas
Telecom · Operations · KPI
Governance and delivery structure
Primus established a telecom operational support framework aimed at improving KPI performance across field and network operations. The programme integrates faster ticketing workflows, in-depth fault analysis, rapid spares dispatch, preventive optimization, and post-incident reviews. Standardized procedures, toolkits, and reporting systems enable continuous monitoring and measurable improvement of service levels.
2023
Digital Transformation Consultancy
Telecom · Operations · KPI · SLA · Incident Management · Optimization · Field Support
From challenge to measurable impact
Every stage blends design, integration, and operational assurance so that outcomes are observable and sustained beyond handover.
Challenge
Operators faced inconsistent incident workflows, delayed spares availability, and limited performance visibility, resulting in missed SLAs and reduced network reliability.
Solution
Introduced unified incident management playbooks, real-time ticket escalation, stocked spares hubs for critical regions, and analytical KPI dashboards. Emphasized root-cause analysis (RCA) and feedback loops to eliminate recurrent issues and sustain performance improvements.
Impact
Reduced mean time to repair (MTTR), increased first-time-fix rates, higher network availability, and continuous SLA compliance across nationwide operations.
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